




FAQ
Here are some frequently asked questions to clear up how we fulfill drops.
When will my order arrive?
In-Stock
Our packages are generally shipped out no later than 2 weeks after they are placed. Excluding holidays.
If your order is for in-stock items and has not shipped out after 3-4 weeks, feel free to reach out to merch@kawaentertainment.com, as there may be issues.
Pre-Order
Our shop carries both In-Stock and Pre-Order items. If you place an order that contains both, it will not ship out until all the pre-order items for that order arrive at our warehouse. The time for pre-orders varies, but we try to have a turnaround of 2-3 months, excluding holiday delays.
Certain items take longer to produce so orders will ship out in small waves. All shipping includes Tracking so that you will get the necessary information via email automatically. Please check your spam.
Please check our updates page and socials for the most up-to-date estimates!
Why is International Shipping so expensive?
All orders are shipped out from Texas, U.S.A. Any orders containing dakimakuras or heavy items will be extremely expensive to ship out ($25-50+ USD), but we recommend combining your order with friends to split shipping.
Will these items be able to be shipped from Europe or China in the future so that shipping will be cheaper?
We would love to, but nothing is confirmed for now. It is highly unlikely that these products will be available elsewhere for at least a year. There is a chance none of these items will ever be available again. Thank you so much for your consideration.
Are VAT and customs fees paid?
If a package is caught in your country's customs and an additional fee is required, it is the buyer's responsibility. (Like Tariffs and Duties)
VAT for the EU and UK is collected and remitted by Kawa Entertainment.
What if I have a problem with my order?
Please email Kawa Entertainment with your name and order number at merch@kawaentertainment.com. If your initial email doesn't contain this info, it will be deprioritized. We answer emails Tuesday thru Thursday every week. Please check your spam for a response, and feel free to reach out again after a week; if you do not receive a response. Under no circumstances should you contact our collab partners for updates!
Refund / Return policy?
Returns
We do not accept returns.
Refunds / Cancellations
Cancellations may not be accepted under any conditions once your order is placed. Please make sure you order the correct item and quantity.
For those who want to roll up in style and show their undying devotion. Don a noodlrific shirt and bring a little pasta demon ambiance with a special gold foil print. *This print will be signed by yours truly so be sure to pick one up while you can!
Bundle Contents:
x1 Black T-Shirt with printing on the front and back
x1 Luxurious 10x10" Golden Print with personalized cult number! If you'd like to leave a message for Pasta, there is a text block on the 'Cart' page (click the top right button on the home page) NOT when you check out.
x1 2" Sticker
x2 1.75" Buttons
x1 Voice Pack (Downloadable upon purchase, Actually not that spooky at all)
Shipping with in the U.S. is included. Unfortunately, XXL and XXXL sizes are +$2 to cover for the increase in cost. Pictured print is the mini, not the full size version.
You can hear a wheezing laugh in your walls - don't worry, you're amongst family now.
Artist Credits: